Home DEPUTY DIRECTOR, CUSTOMER SERVICE – SPECIALIZEDPROGRAMMES

    DEPUTY DIRECTOR, CUSTOMER SERVICE – SPECIALIZEDPROGRAMMES

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    KEMSA

    Kenya Medical Supplies Authority (KEMSA), is a state corporation under the KEMSA Act 2013 and the Miscellaneous Act 2015 whose mandate is primarily to procure, warehouse and distribute drugs and medical supplies to prescribed public health programmes, the national strategic stock reserve, prescribed essential health packages, national referral hospitals and county public hospitals.

    Reports To DIRECTOR, CUSTOMER SERVICES

    Job Purpose Reporting to the Director Customer Services, the successful
    candidate will be responsible for providing HPTs to the Special
    Programmes which include procurement, warehousing, and
    distribution services.

    1. Scope of Work /Duties /Responsibilities

    1.1. Developing, implementing and executing customer service strategies
    within the institutions.

    1.2. Marketing Health Products & Technologies to Special Programmes;

    1.3. Managing order placement by Special Programmes;

    1.4. Keeping track of sales and selling KEMSA’s products to Special

    1.5. Programmes;

    1.6. Processing orders and addressing customers queries and complaints from
    Institutional health facilities;

    1.7. Creating awareness for KEMSA Health Products & Technologies in
    Special Programmes;

    1.8. Collating and analyzing the business data;

    1.9. Communicating customer requirements to internal departments to ensure
    that Special Programmes’ needs are met;

    1.10. Sensitizing Special Programmes on availability of HPTs;

    1.11. Implementing the Authority’s sales and marketing strategies;

    1.12. Compiling sales and marketing reports with regard to Special
    Programmes;

    1.13. Liaising with Special Programmes on medical supply matters to ensure
    continued supply of HPTs; and

    1.14. Responding to feedback from Health Care personnel involved in drug
    management in Special Programmes on product
    requirements/performances and service levels.

    2. Qualifications

    2.1. Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or
    other business/ Health related field from a recognized institution

    2.2. Master’s degree in either Business Administration, Marketing or any other
    equivalent qualification from a recognized institution

    2.3. Membership to professional body or Association in good standing where
    applicable;

    2.4. Management Course lasting not less than four (4) weeks from a recognized
    institution; and

    2.5. Demonstrable understanding of the public sector pharmaceutical market and
    how the public health sector supply chain operates;

    2.6. Proficiency in use of MS Office applications and ERP platform; and

    2.7. Fulfil the requirements of Chapter Six (6) of the Constitution

    3. Experience

    3.1. A minimum period of ten (10) years in relevant work experience and at least three
    (3) years in a Supervisory position in the Public Service or Private Sector.

    4. Key Competencies

    4.1. Time management
    4.2. High integrity

    4.3. Good negotiation skills

    4.4. Problemsolving skills

    4.5. Plan, coordination and organizing skills

    4.6. Sound business judgment and decisionmaking skills

    4.7. Ability, be flexible, highly organized, and efficient.

    4.8. Communication skills

    4.9. Strong interpersonal skills

    4.10. Ability to Work Well on a Team but Be SelfMotivated and Independent at
    Times

    4.11. Servicedriven and results oriented

    4.12. Social intelligence

    To apply for this job please visit www.careers.kemsa.co.ke.

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